When your order is placed on the web site, you will see a "Thank You" page, which will have an online order confirmation number on it. This is confirmation that your order has successfully been placed.

You will receive an email confirmation once your order has been received at Fleur Atelier, if there are any problems with your order, one of our Sales & Service Specialists will contact you by phone or e-mail.

Please remember that our normal delivery hours are 9:00 am to 11:00 GST, and sometimes the recipient is too busy or unable to give the complete location.

An email or WhatsApp message will be sent to the sender when the flowers have been delivered to the recipient. 

If you still have questions, use your confirmation number to track your order online, Email us @ infofleuratelier@gmail.com, or call us at + 971 54 777 4844 / +971 6 704 9142

We deliver to all Emirates in the UAE. (Ajman, Dubai, Abu Dhabi, Sharjah, Ras Al-Khaimah, Fujairah, Umm Al-Quwain, Al Ain). Except western region

We will contact your recipient before delivery to confirm the location and convenient delivery time. If they are unavailable that day, we will reschedule to suit their availability.

Yes! We do same-day deliver throughout UAE. 

Same-day flower delivery to Dubai If you order before 6 pm, GST.

Same-day flower delivery to Ajman, Sharjah, and Um al Quwain If you order before 8 pm, GST.

Same-day flower delivery to Abu Dhabi, Ras Al Khaimah, Fujairah and Al Ain If you order before 9 am, GST.

Our flowers are sourced from the finest farms in Kenya, Holland, and Ethiopia and carry our freshness guarantee. Most of our product is an arrangement so it will stay 2-3 days or up to 7 days depend of the room temperature.

Here's a quick guide to ensure your floral arrangements flourish: Keep the floral foam consistently wet.

To ensure your complete satisfaction, once your order has been arranged, our customer service team will send a video/photo of your finished arrangement via WhatsApp for your approval, before delivery. 

So make sure you add your WhatsApp number for us to send the photos

Yes, our customer service team will send a photo/video of your finished arrangement via WhatsApp for your approval, before delivery.

So make sure you add your WhatsApp number for us to send the photos

Of course! Make your cake special with a sweet message to your close ones!

Approximately:

Mini cake can serve up to 3-4 people.

1/2 kg cake can serve up to 4-6 people

1 kg cake can serve up to 10-12 people.

Typically, a cake tastes its best and freshest for up to two or three days before it starts losing moisture and the texture becomes drier. 

In case you choose to cancel your order for any other reason, you must do so within two hours after placing your order. Refunds will be directly debited to your account.

Usually, we directly notify our customers online of any items that are out of stock before purchase. In case such an incident occurs, we’ll recommend similar alternatives that can match the same amount.

We are open from 9AM to 11PM, every day.

Yes, we have Debit Card/Credit Card payment methods.